Returns & Refunds Policy
For items found to be damaged or faulty...
We will either replace the item or give you a full refund (including postage costs). Please state which option you prefer. If you require a replacement, we will wait to receive the faulty copy from you before despatching a new one.
Your right to an exchange of faulty/damaged items has a return period greater than 30 days in accordance with your statutory rights.
The item was incorrectly supplied...
If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.
The item does not meet with your requirements...
We will refund the ordered item only (all postage costs will be incurred by the customer) subject to the following conditions:
The item(s) must be returned within 30 days of receipt in the UK, 48 days of receipt in Europe, and 4 months of receipt in any country outside the UK or Europe.
It must be in pristine and resalable condition (the same condition in which we sent it to you).
Please note all items are security marked and will have tamper proof stickers to ensure return of original item, for fraud prevention purposes.
It must be accompanied by a copy of the delivery note or receipt.
In all cases, items should be returned in their original packaging to:
The Book Cave
2 The Barns
Clyst St Mary
Items should be returned to us by the most economical method. They remain your property until we have received them.
Please email email@example.com to make our Customer Service team aware that you are returning the book.
All returns are accepted at the discretion of The Book Cave, and refunds will be given in the same tender type as the original payment.
Please allow 14 days (in addition to the delivery time) for the return to be processed.
For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.